This policy applies to (US) orders. This policy is designed to ensure that you have a clear understanding of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
SHIPPING FEES
We offer free shipping nationwide. Please place your order with confidence.
DELIVERY TIME
Orders are shipped within 1-3 business days from the day of order (Monday to Friday).
Most orders arrive within 8-15 business days from the day of order, arrival date are determined by destination at point of purchase and shipping method. (Monday to Friday).
CANCELLATION
We understand you may need to cancel your order and we can help process a refund, however all transactions come with a processing fee outside of our control and this fee will be deducted for your refund.
Fees are controlled by the processing company not welbelle.
Please allow up to 7 business days for your funds to appear back into your account.
Please use our contact page to cancel your order, fee’s may apply >cancel
Change of address
Once in transit, we cannot change the delivery address. If you need to change the delivery location, please contact us at info@welbelle.com within 24 hours of placing your order.
SHIPPING METHOD
USPS
SHIPPING CONFIRMATION/TRACKING
You will receive a shipping confirmation with a tracking number via email once item has shipped.
We always send tracking and it could be sitting in your spam folder or your secondary email you put in at time of checkout.
LOST, STOLEN & RETURNED PACKAGES
Lost Packages happen from time to time, if the selected carrier doesn’t show “Proof of Delivery” we will be responsible to send out a replacement.
Should we have “Proof of Delivery” our reasonability stops here, as we don’t have control of the environment of the location.
Should you have provided the wrong address and/or unit/apt number you are responsible as we don’t put in the address in the system.
Any items returned for the wrong address will be issued a refund less shipping.
Unit and Apartment Numbers and many locations have high risk uncontrollable environments; we recommend you follow the step below.
Solution: if this is a concern for you, you may call the selected carrier or send us an email and have the package held at a pick up location.
SHIPMENT DAMAGE & INCORRECT SHIPMENT
We work hard to protect your order as we pack it for shipping
Should shipping damage occur, we ask that you make contact with us within 24 hours of the packages arrival at info@welbelle.com.
Please provide a detail description of the damage and how the package was received, pictures will be requested on our follow up email as we work toward a solution Should you have received the wrong item, we ask that you make contact with us within 24 hours of the packages arrival at our contact page
DELAYS
Unfortunately, delays do occur. Once the item has left our facility, delays are out of our control.
