We are committed to providing efficient and reliable shipping services across the USA. Please review our shipping policies below:

Free Shipping

We offer free shipping on all orders within the USA. No minimum purchase required.

Handling and Processing Time

Orders are processed and handled within 1-2 business (Monday through Friday) days, Monday through Friday, after payment confirmation.

  • Order Cut-Off Time: Order Cut-off Time 6:00 PM (GMT-05:00) Eastern Standard Time (New York)

Shipping Methods & Delivery Times

We partner with trusted carriers to ensure timely delivery:

  • Standard Shipping: Estimated delivery time is 5-7 business days (Monday through Friday).
  • Expedited Shipping: At this time, we do not offer expedited shipping.

International Shipping

At this time, we only ship within the USA. International orders are not accepted.

Address Changes

We can update your shipping address as long as the order has not shipped. If you need to update your address, please contact us as soon as possible at support@welbelle.com.

Once the order is shipped, we cannot modify the shipping address. If the package is sent to an incorrect address, please contact us for assistance.

Invalid Addresses

We are not responsible for orders returned due to invalid or incorrect addresses entered at checkout. In such cases, we will not issue a refund. However, if the address contains minor errors, we reserve the right to make necessary corrections to ensure your order is shipped successfully.

If your address is flagged as invalid, we will attempt to reach out via email for clarification. If we don’t hear back, and the address is shippable, we will proceed with shipping. If essential details are missing, we may cancel and refund your order.

Tracking Your Order

Once your order has shipped, a tracking number will be sent via email so you can monitor the progress of your shipment. If you notice tracking delays or have any questions, please contact us at support@welbelle.com for assistance.

Return to Sender

If an order is returned to us due to an incorrect address or other delivery issues, we will contact you to confirm the next steps. You may choose to:

  1. Reship the item (subject to additional shipping fees), or
  2. Refund the cost of the item (excluding shipping fees).

Please note, we cannot refund original shipping charges, and refunds will only be issued after the returned item is received and processed. If we do not hear back within a specified time, we will proceed with the refund for the item cost only.

For any further inquiries or assistance, please contact our customer support at support@welbelle.com.